I purchased my Acer Aspire 5532 on December 18, 2009. A year later, the power adapter failed. Then, two weeks later, my battery failed to hold a charge.
My rear vents are now falling off the exterior casing, and my track pad causes my cursor to jump around my screen and randomly click things. Since it was still under warranty, I called Acer first about my power adapter. However, my SNID would not go through.
I looked up one on Google, typed it, and it let me in. I then explained my problems to a level 2 tech support, and he claimed I dropped it in water. Really, who the ** would drop a power adapter in water? He also explained to me that I would have to pay for a new one through the phone. Instead of paying for a new one, I bought a Rocketfish Universal Adapter from Best Buy.
Then, I called Acer about the battery. Apparently, the tech support advised me to drop my $349.99 laptop. As for the rear vents, I didn't bother to call.
I would not recommend Acer to anyone. Acer is **. Don't buy anything made by Acer. You will regret it. I have now fixed my laptop myself. I purchased new cells for the battery and bought a new power adapter.
I am 15 years old, and I hope nobody else has to go through this kind of thing.
ACER CARE Mangga Dua Square
Ruko Mangga Dua Square Blok A No. 1-2
Jl. Gunung Sahari Raya I Jakarta 14420
Telp. +6221 2650 7777, Fax. +6221 62312997
Ratu Plaza lt. 3 suite 29-31
Jl.Jend. Sudirman Kav 9 Jakarta 10270
Telp. +6221 5710993, 5710967, Fax. +6221 7397344
Dragon Computer & Communication
Pusat Perkantoran Graha Kencana Blok DM-DN
Jl. Raya Perjuangan No. 88, Kebon Jeruk Jakarta 11530
Phone. (021) 5326001, Fax. (021) 5348254
Dragon Computer & Communication 2
Glodok Plaza Lt. 3 No. 10-11 Jakarta
Phone. (021) 6331323, Fax. (021) 6327761
Mangga Dua Square, Lt. 1C No. 15
Jl. Gunung Sahari Raya 1 Jakarta Utara 10730
Phone. 6221-62310222, 62313210, Fax. 6221-62313555, 62312612
PT. Pazia Pillar Mercycom
Kawasan Mangga Dua Square Blok G No. 32-33
Jl. Gunung Sahari Jakarta
Phone. 6221-62313117, Fax. 6221-62313116
Jl. Gatot Soebroto No.24C
Telp : +6261 4555290, Fax : +6261 4148542
Jl. Kusuma Bangsa 116-118 Surabaya
Telp. +6231 5315100, Fax. +6231 5316525
Setra Sari Mall Blok. B2 No.12
Phone. (022) 2009823 – 25, Fax. (022) 2009826
Jl. Dr. Cipto 108, Semarang 50125
Phone. (024) 3560209, Fax. (024) 3557305
Ruko Mataram Plaza Blok D/7 Semarang
Phone. (024) 3560077, Fax. (024) 3582022
Komp. Ruko Casa Grande No. 07
Jl. Ring Road Utara – Sleman Yogyakarta 55282
Jl. Jaksa Agung Suprapto No. 40 Blok B 6 Malang
Phone. (0341) 358346 , 358348 , 333046, Fax. (0341) 333045
Komp. Sudirman Agung Blok B-25
Phone. (0361) 222011, Fax. (0361) 245988
Phone. (0361) 257589, Fax. (0361) 227559
Phone. (0411) 310310, Fax. (0411) 310310
Phone. (0411) 442806, 431783, Fax. (0411) 456865
Phone. (0761) 28889, 28895, Fax. (0761) 25187
CV. Berdikari Business Computer
Jl. Sisingamaraja No. 30 Pontianak
Phone. (0561) 732257, Fax. (0561) 733373
Jl. KH.Wahid Hasyim No.164 B
Phone. (0541) 743525, Fax. (0541) 743525
Multi Data Palembang Computer
Phone. (0711) 313626, Fax. (0711) 360175
Telp. +62 – 711 – 316008, Fax. +62 – 711 – 364055
Jl. WR. Monginsidi No. 23A
Phone. (0721) 255888, Fax. (0721) 255777
Jl. T.Panglima Polem No. 115
Jl. Tengku Mohammad Bereueh No. 133A Banda Aceh
Telp. +62 – 651 – 7405727