I am actually leaving town for a few weeks, but the laptop would arrive too late in time for my flight.
Over the weekend, I went ahead and purchased another one from a regular retailer assuming that Lenovo could cancel my order without any problems.
However! That isn't what happened. Today, on Monday morning I called Lenovo customer service to cancel my order.
However! That isn't what happened. Today, on Monday morning I called Lenovo customer service to cancel my order.
Basically I was told that it was too late because the order had already shipped and I would be charged a 15% restocking fee! Now, I placed an order on Thursday, the order status said "in process" on Friday.
On Sat and Sun, customer service is totally closed. I really can't see how I could have avoided this. This is absolutely ridiculous because I know the order hasn't actually shipped yet, since it is still Monday morning.
It is common knowledge that shipping carriers make deliveries in the morning and pick up new packages in the late afternoon.
However, both the customer service rep and his supervisor were totally unwilling to help. They didn't even bother to check if my laptop actually was still waiting for pickup.
This is my 2nd Lenovo this year because the laptop itself is very good and a great value.
This is my 2nd Lenovo this year because the laptop itself is very good and a great value.
However, I will never buy another Lenovo product because of the experience I had. Hopefully my experience helps someone not lose 15% of your order value.
3G Power
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Bandung, Jawa Barat
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Jalan Mangga Dua raya Jakarta Jakarta Utara, Jakarta Kota
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Daerah Istimewa Yogyakarta
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Ruko Sentra Fortuna No 23 Jl Jaksa Agung suprapto No 39-41
Jawa Timur
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Medan, Sumatera Utara
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Daerah Istimewa Yogyakarta
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Sulawesi, Maluku, Irian
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