I had such a bad experience with HP service center as well! I picked up my laptop unit on January 5, 2009, and they told me that I had warranty of the stuff they replaced for 3 months. 2 months and a few days later, it broke down again (same problem), and when I brought it back, they tell me that I picked up the unit on December 17, 2008.
How is that possible? They even had problems looking for the case in the database and when they found it, they told me it is out of warranty already because I picked it up on December.
I had no proof since I misplaced the receipt they gave me on that day I picked it up. I didn’t really bother with it, since the girl who released my unit told me that I won’t be needing anything when I bring back my unit for repair in that three months of extended warranty.
I ASKED HER TWICE if I would need to show anything if I go back, and she said I wouldn’t have to.
I don’t even think they fixed the original problem in the first place. I used the laptop minimally within those two months and it still broke down!!
Sorry HP, But I’m not buying ANY of your products again, be it a printer or a laptop or whatever.
Hp Service Center Jakarta
1. Menara Bank Danamon 25th Floor.
Jl. Prof Dr. Satrio Kav EIV/6 Mega Kuningan Jakarta
Phone: 021 57987777, Fax: 021 57991578
2. Jl. Iskandar Muda (Arteri Pondok Indah) No. 8D Jakarta Selatan
Phone: 021 7280 1620 / 021 7279 2118
3. Ruko Sentra Niaga Puri Indah Blok T1 No.20 Jakarta Barat